SPAIN (Peninsula and Balearic Islands)

If you wish, you can change and/or return your order within a maximum period of 14 (fourteen) calendar days from receipt of your order.

CHANGES IN SPAIN (Peninsula and Balearic Islands)

You can make a change of size, model or color for each order placed completely free of charge .

To make a size change, you must do so through our returns and exchanges portal. You can access the portal by clicking here.

The new order will be shipped as soon as we receive confirmation that the return has been sent. We would be grateful if you could return your order as soon as possible so that we can proceed with the shipment as soon as possible.

The Hundred Shoes reserves the right not to admit more than one change free of charge for each order placed by the customer.

RETURNS IN SPAIN (Peninsula and Balearic Islands)

You have 14 days from receipt of your order to return it through our returns and exchanges portal. You can access the portal by clicking here.

How to return your items?

• Prepare your package: Pack your items carefully. Print the return label and attach it to the outside of the package.
• Send it by post: Drop off your package at the nearest drop-off location.

COSTS

The Hundred Shoes is not responsible for the costs of the return (except if it is our error or in case of tare), but we will help manage it at all times. The transport costs assumed by the client related to the return of an order will be €4.95 per item that is returned. These costs will be deducted from the amount to be returned to your payment method.

CUSTOMER OBLIGATIONS

The Customer is obliged to return the product in perfect condition, with the original and intact packaging and labeling, conveniently packaged in its original box and properly protected. The product to be returned must be in the same state in which it was received by the Customer.

REFUND OF THE AMOUNT

The Hundred Shoes will proceed to make the refund of the amount paid, once it has received the returned product and has verified its good condition. The refund of the amount will be made within a maximum period of 14 (fourteen) calendar days from the date of receipt of the order in our warehouses. All returns will be made using the same payment method used in the purchase.

EUROPEAN UNION

CHANGES EUROPEAN UNION

To make a size change, you must do so through our returns and exchanges portal. You can access the portal by clicking here.

The new order will be shipped as soon as we receive confirmation that the return has been sent. We would be grateful if you could return your order as soon as possible so that we can proceed with the shipment as soon as possible.

The Hundred Shoes reserves the right to accept no more than one free exchange for each order placed by the customer.

RETURNS EUROPEAN UNION

You have 14 days from receipt of your order to return it through our returns and exchanges portal. You can access the portal by clicking here.

How to return your items?

• Prepare your package: Pack your items carefully. Print the return label and attach it to the outside of the package.
• Send it by post: Drop off your package at the nearest drop-off location.

COSTS

The Hundred Shoes is not responsible for the costs of the return (except if it is our error or in case of tare), but we will help manage it at all times. The transport costs assumed by the client related to the return of an order will be €9.95 per item that is returned. These costs will be deducted from the amount to be returned to your payment method.

CUSTOMER OBLIGATIONS

The Customer is obliged to return the product in perfect condition, with the original and intact packaging and labeling, conveniently packaged in its original box and properly protected. The product to be returned must be in the same state in which it was received by the Customer.

REFUND OF THE AMOUNT

The Hundred Shoes will proceed to make the refund of the amount paid, once it has received the returned product and has verified its good condition. The refund of the amount will be made within a maximum period of 14 (fourteen) calendar days from the date of receipt of the order in our warehouses. All returns will be made using the same payment method used in the purchase.

Shipping costs for the initial order will not be refunded.

REST OF THE WORLD

CHANGES REST OF THE WORLD

We do not offer exchanges for orders outside the European Union. To make an exchange of size, model or colour you must return the order/item you wish to exchange and make a new purchase of the product you wish to receive.

RETURNS REST OF THE WORLD

If you wish, you can return your order within a maximum period of 14 (fourteen) calendar days from receipt of your order. 

To make a return please follow the instructions below:

1. Request the return of your order on our returns and exchanges portal. You can access the portal by clicking here
2. Download the delivery note once you have registered your return and include it inside the parcel you are returning.
3. Send us the products you want to return with the company of your choice and at your own cost to:
   
   

   GXO Logistics | Receptión BIGBLUE HUND
   C/ la Picota n°4 nave B, Montepino
   Pol. Ind. Ciudad del Transporte
   MARCHAMALO, GUADALAJARA 19180
   SPAIN

Please remember to include the delivery note and write Att: RETURN AND REPAIR on the outside of the package to ensure a quick journey through any customs office it may pass through. Failure to provide this information may result in a delay in the return and in the worst case the customs office will send the package back to your address.

CUSTOMER OBLIGATIONS
The Customer is obliged to return the product in perfect condition, with the original packaging and labelling intact, suitably packaged in its original box and properly protected. The product to be returned must be in the same condition in which it was received by the Customer. Returns by post are the responsibility of the customer. We cannot accept responsibility for items damaged or lost in transit. We therefore recommend using a tracked service.

REFUND OF THE AMOUNT
The Hundred Shoes will proceed to make the refund of the amount paid, once it has received the returned product and has verified its good condition. The refund of the amount will be made within a maximum period of 14 (fourteen) calendar days from the date of receipt of the order in our warehouses. All returns will be made using the same payment method used in the purchase.

Shipping costs for the initial order will not be refunded.

If you have any questions, please do not hesitate to contact us at hello@thehundredshoes.com.