EXCHANGES, RETURNS AND WITHDRAWAL
The conditions for making an exchange, returning an order or exercising the right of withdrawal depend on the shipping area of the order.
Please review the section corresponding to your country or delivery area before starting any request.
- Spain — Mainland Spain and Balearic Islands
- European Union
- Right of withdrawal
- Canary Islands, Ceuta and Melilla
- Rest of the world
SPAIN — Mainland Spain and Balearic Islands
If you wish, you may exchange and/or return your order within a maximum period of 14 (fourteen) calendar days from the date on which the order is received.
EXCHANGES IN SPAIN — Mainland Spain and Balearic Islands
You may make one exchange of size, model or colour per order completely free of charge.
To request an exchange, you must do so through our exchanges and returns portal.
The new order will be shipped as soon as we receive confirmation that the return has been sent. We kindly ask you to send the return as soon as possible so that we can proceed with the shipment without delay.
The Hundred Shoes reserves the right not to accept more than one free exchange per order placed by the customer.
RETURNS IN SPAIN — Mainland Spain and Balearic Islands
You have 14 (fourteen) calendar days from the date on which you receive your order to request a return through our exchanges and returns portal.
How to return your items
- Prepare your parcel: carefully pack the items in their original box and make sure they are properly protected for transport.
- Print the return label and attach it to the outside of the parcel.
- Drop off the parcel at the delivery point indicated by the carrier.
RETURN COSTS
The Hundred Shoes is not responsible for the direct costs of return shipping, except in the case of an error on our part, a defective product or a manufacturing fault.
If you use our return label, the direct return shipping cost will be €4.95 per returned item. This amount will be deducted from the amount refunded to your payment method.
REFUND
The Hundred Shoes will issue the refund without undue delay and, in any event, within a maximum period of 14 (fourteen) calendar days from the date on which the customer has communicated their return request or their decision to withdraw from the contract.
However, The Hundred Shoes may withhold the refund until the returned products have been received or until the customer has provided proof of return, whichever condition is met first.
The refund will be made using the same payment method used for the original purchase.
In the event of withdrawal from the entire order, the refund will include the amount paid for the returned products and, where applicable, the standard shipping costs of the original order. If the customer selected a delivery method that was more expensive than the standard delivery method offered, The Hundred Shoes will not be required to refund the difference corresponding to that additional cost.
EUROPEAN UNION
If you wish, you may exchange and/or return your order within a maximum period of 14 (fourteen) calendar days from the date on which the order is received.
EXCHANGES IN THE EUROPEAN UNION
You may make one exchange of size, model or colour per order free of charge within the European Union.
To request an exchange, you must do so through our exchanges and returns portal.
The new order will be shipped as soon as we receive confirmation that the return has been sent. We kindly ask you to send the return as soon as possible so that we can proceed with the shipment without delay.
The Hundred Shoes reserves the right not to accept more than one free exchange per order placed by the customer.
RETURNS IN THE EUROPEAN UNION
You have 14 (fourteen) calendar days from the date on which you receive your order to request a return through our exchanges and returns portal.
How to return your items
- Prepare your parcel: carefully pack the items in their original box and make sure they are properly protected for transport.
- Print the return label and attach it to the outside of the parcel.
- Drop off the parcel at the delivery point indicated by the carrier.
RETURN COSTS
The Hundred Shoes is not responsible for the direct costs of return shipping, except in the case of an error on our part, a defective product or a manufacturing fault.
If you use our return label, the direct return shipping cost will be €9.95 per returned item. This amount will be deducted from the amount refunded to your payment method.
REFUND
The Hundred Shoes will issue the refund without undue delay and, in any event, within a maximum period of 14 (fourteen) calendar days from the date on which the customer has communicated their return request or their decision to withdraw from the contract.
However, The Hundred Shoes may withhold the refund until the returned products have been received or until the customer has provided proof of return, whichever condition is met first.
The refund will be made using the same payment method used for the original purchase.
In the event of withdrawal from the entire order, the refund will include the amount paid for the returned products and, where applicable, the standard shipping costs of the original order. If the customer selected a delivery method that was more expensive than the standard delivery method offered, The Hundred Shoes will not be required to refund the difference corresponding to that additional cost.
RIGHT OF WITHDRAWAL
In addition to the exchanges and returns portal, consumers who are legally entitled to a right of withdrawal may exercise this right within a maximum period of 14 (fourteen) calendar days from the date on which the order is received, without needing to provide any reason.
To exercise this right electronically, you may use the following link:
Exercise your right of withdrawal
Once the request has been submitted, you will receive a confirmation by email.
The exercise of the right of withdrawal does not affect the conditions applicable to the return of the product. The customer must return the product without having used it beyond what is necessary to establish its nature, characteristics and functioning, and shall be responsible for the direct costs of return shipping, except where the return is due to an error on our part, a defective product or a manufacturing fault.
CANARY ISLANDS, CEUTA AND MELILLA
For logistical and customs reasons, we do not offer exchanges for orders shipped to the Canary Islands, Ceuta or Melilla. If you wish to change size, model or colour, you must return the item and place a new order.
Returns from the Canary Islands, Ceuta and Melilla will be processed as international returns. The customer must contact our team in advance at hello@thehundredshoes.com to receive the relevant instructions before sending the parcel.
Shipping costs, transport costs, customs duties, taxes or any other costs associated with the return shall be borne by the customer, except where the return is due to an error on our part, a defective product or a manufacturing fault.
REST OF THE WORLD
EXCHANGES IN THE REST OF THE WORLD
We do not offer exchanges for orders outside the European Union. If you wish to change size, model or colour, you must return the order or item you wish to exchange and place a new order for the product you wish to receive.
RETURNS IN THE REST OF THE WORLD
If you wish to return your order from a country outside the European Union, you may do so within a maximum period of 14 (fourteen) calendar days from the date on which the order is received.
To manage the return, you must send the parcel directly to the following address:
GXO LOGISTICS DEVOLUCIONES BIGBLUE HUND
Calle La Picota 4-B, Nave 3
19180 Marchamalo, Guadalajara
Spain
Before shipping the parcel, you must request the “delivery note” from our customer service team by email. This document must be printed and included inside the parcel so that our warehouse can correctly identify the return and link it to the corresponding order.
IMPORTANT — INTERNATIONAL SHIPMENTS AND CUSTOMS
For international returns subject to customs processing, we strongly recommend using a DDP (Delivered Duty Paid) shipping service, such as UPS.
This type of shipment ensures that customs costs and taxes are paid in advance and helps prevent the parcel from being held, rejected or returned by customs.
In addition:
- The parcel must be delivered directly to our warehouse.
- Our logistics centre cannot collect parcels from post offices or collection points.
- Returns sent without proper customs management or with pending charges may be automatically rejected.
RETURN COSTS
Shipping costs, transport costs, customs duties, taxes or any other costs associated with the return shall be borne by the customer, except where the return is due to an error on our part, a defective product or a manufacturing fault.
The Hundred Shoes is not responsible for parcels that are lost, held, damaged or rejected during the return shipment. We recommend always using a trackable shipping service with tracking information.
REFUND
The Hundred Shoes will refund the amount paid for the returned items once the returned product has been received and its condition has been checked.
The refund will be made using the same payment method used for the original purchase.
Original shipping costs for orders outside the European Union will not be refunded, except where the return is due to an error on our part, a defective product or a manufacturing fault, or where mandatory applicable law provides otherwise.
GENERAL CONDITIONS FOR EXCHANGES AND RETURNS
CANCELLATIONS
If you wish to cancel an order before it has been prepared, you must contact us as soon as possible at hello@thehundredshoes.com.
If the order has already been prepared or shipped, we cannot guarantee its cancellation and, in that case, it will need to be processed as a return.
CUSTOMER OBLIGATIONS
The customer must return the product without having used it beyond what is necessary to establish its nature, characteristics and functioning.
The product must be returned in good condition, with its original box, labels, accessories and original packaging whenever possible, and properly protected for transport.
The shoe box must not be used as the outer shipping packaging. It must be protected inside another suitable transport package.
The customer shall be responsible for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics or functioning.
Returns of used, damaged, incomplete products, or products returned in a condition different from that in which they were received, will not be accepted, except in the case of a defective product, a manufacturing fault or an error attributable to The Hundred Shoes.
DEFECTIVE PRODUCTS OR ORDER ERRORS
If you have received a defective product, a product with a manufacturing fault, or a product different from the one you ordered, please contact us at hello@thehundredshoes.com before making any return.
In these cases, we will review the issue and, where applicable, cover the return costs and arrange either a product replacement or the corresponding refund.
MODEL WITHDRAWAL FORM
You should only complete and send this form if you wish to withdraw from the contract:
To the attention of The Hundred Shoes
Email: hello@thehundredshoes.com
I hereby give notice that I withdraw from my contract of sale of the following product:
- Order number:
- Product:
- Order date:
- Date of receipt:
- Customer name:
- Customer address:
- Email used for the purchase:
- Request date:
CONTACT
For any questions regarding exchanges, returns or the right of withdrawal, you can contact us at hello@thehundredshoes.com.